The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Copyright
• All content appearing on this Web site is the property of Bluetree Studios, PO Box 15329, Syracuse, NY 13215. Copyright © 2003-2007 Bluetree Studios. All rights reserved. No part of this website may be reproduced without prior written permission.



• Use Of Site
• Order Processing and Online Payment
  
  Orders placed with www.bluetreestudios.com are currently processed through the secure checkout processing services offered by Paypal. This allows us to offer a greater range of payment options at a lower cost. You are not required to have or to sign up for a paypal account in order to place an order. Through our online checkout process we accept Mastercard, Visa, American Express, Discover.
  
  Pay by Phone
  
  If you are not comfortable with making a payment online you may pay by phone at 315-727-6941. In order to ensure that the product you would like to order will be reserved for you choose the ?Print and Call? option during check out. This will reserve your order for a short time to allow you to call in your payment.
  
  Pay by Check or Money Order
  
  We are glad to accept personal checks and money orders by mail if you prefer. Please follow the instructions above for ?Pay by Phone? and call to notify us that your payment is on the way. These orders will be held for 10 business days from the deposit of payment before shipping. There is a $30 fee for any returned check. For the protection of our customers any fraudulent activity will be prosecuted.



• Privacy Policy
• All personal information shared with Bluetree Studios is kept strictly confidential. It will not be sold or shared with any other business or organization.
  
  All Bluetree Studios customers, registered users and subscribers may opt out of receiving newsletters and/or Bluetree Studios promotional offers at any time by phone (315-727-6941 M-F 9AM-9PM ET) or by email (info[at]bluetreestudios.com).



• Shipping & Delivery
• Orders placed via BluetreeStudios.com are shipped within 24-48 hours during the standard business hours of 9AM-5PM Eastern time, Monday through Friday.
  
  Standard Shipping Rates
  
  Sale Amount / Shipping Rate
  $.01 - $19.99 / $ 4.95
  $20 - $49.99 / $ 6.95
  $50 - $99.99 / $ 8.95
  $100 - $149.99 / $ 10.95
  $150 - $200 / $ 12.95
  $200.01 and up / FREE
  
  Our standard shipping method is USPS Parcel Post to the contiguous United States. Standard delivery is 5-10 business vdays. When Priority mail is about the same cost we will ship ia USPS Priority mail instead.
  
  Additional Shipping Options
  
  Expedited shipping, shipping via other carriers and shipping to international, Alaskan and Hawaiian destinations are available on request if you contact us.
  
  Packaging of Orders
  
  In order to keep your shipping costs low we package Bolga Baskets and other artwork for shipment as compactly and safely as possible. A single Classic Bolga Basket (up to 16?) will generally be shipped as you see it pictured. On orders of multiple baskets, depending on the styles, they may be gently ?folded? inside themselves in order to fit them securely in a standard size box. In these cases, no damage is done to the baskets (this is how they are shipped from Ghana to Syracuse) however they may require some re-shaping upon arrival. Instructions on how to do this are included with such orders.
  
  All Bolga Baskets come with an attractive hang tag and brochure describing the creative process of weaving a Bolga Basket.



• Sales Tax
• Bluetree Studios charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



• Return Policy
• If you should be dissatisfied with your order for any reason please notify us within 7 calendar days from the date of delivery in order to receive a full refund (not including shipping costs) and make arrangements to return or exchange your order.
  
  If you should be dissatisfied with your order due to an error on our part we will gladly exchange your order or refund you the cost of your purchase including shipping provided that you notify us within 7 calendar days from the date of delivery.



• Store Hours
• Bluetree Studios customer service is available by phone at 315-727-6941 daily 9 AM - 9 PM Eastern time. If by chance you reach our voicemail please leave a message and we will promptly return your call. You may also contact us via email through the Contact Us page.